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Ration Cards
- Every adult and child member of a family or an individual residing in the State will be entitled for a ration card under the rules as prevalent from time to time.
- The rules prescribing eligibility and procedure for issue of ration cards will be widely published and made available to any citizen on demand.
- Simple application forms in Hindi will be available at District Food and Supplies Controller/Inspector Food and Supplies office for being filled by the applicants for ration cards.
- Special arrangements are available at District Food and Supplies Controller Office and Area Inspector Food and Supplies to help the applicants to fill up the forms properly and to explain the procedure followed before ration cards are issued in their favor.
- Every application for ration card will be duly acknowledged on the spot and given a suitable registration number.
- The acknowledgement slip will indicate the date on the which the ration card can be collected in case all information as required have been correctly given and it has been possible for the authorities to do the required verification and complete the various formalities.
- In case the ration card is not ready for collection on the date as specified in the acknowledgement slip the reasons for the delay and the likely date by which the card will be available, will also be invariably intimated
- All ration card holders will be suitably advised and given appropriate guidance regarding the fair price shop at which they could register their cards for obtaining supplies. Any difficulty faced by the card holders in this regard will be resolved within two days by deputing appropriate inspecting officials to the fair price shop under intimation to the card holder.
- All staff and officials having public contact in connection with the issue of ration cards will bear name badges and will attend to the needs of the public courteously and promptly.
- All staff and officials having public contact in connection with the issue of ration cards will bear name badges and will attend to the needs of the public courteously and promptly.
- The names of officials, their designation, telephone numbers and addresses to whom grievances/complaints relating to delay or rejection of application for ration cards could be addressed, will be prominently displayed at the concerned office premises.
- All grievances/complaints and other correspondence will be duly registered and acknowledged on the spot across the counter or within 7 days by post.
- Final replies to such grievances/complaints etc., will be issued within 30 days.
- Where-ever possible computerized information system will be introduced to ensure efficient and effective pursuit and disposal of grievances and complaints.
- Stringent steps would be taken to ensure detection of bogus and unauthorized ration cards through a system of effective surprise checks.
- The criteria for identifying those below the poverty line to be covered by TPDS will be transparent and widely publicized.
- Complaints/grievances regarding inclusion or non-inclusion in the Below Poverty Line target group will be dealt with by bodies like the Gram Panchayat or an official nominated specifically for the purpose, the details regarding which will be prominently displayed in all concerned offices.
- Special cards or a different identifiable color will be issued for those below the Poverty Level, which would entitle them to obtain the essential commodities at special subsidized rates.
- Additions/deletions of family members, change in address, transfer of ration cards etc., will be attended to by the authorities concerned within specified time limit as indicated below:-
| Sr.No | Item of Work | Time Limit | Authority Concerned |
|---|---|---|---|
| 1. | Inclusion / deletion of family members | i) Same day on presentation f card with required proof ii)Within 7 days if physical verification is necessary (for additions) |
Area Rationing Office. |
| 2. | Change in address within jurisdiction of same fair price shop | Same day | ---DO-- |
| 3 | Change in address involving change of fair price shop | Within one week. | ---DO-- |
| 4. | Issue of surrender certificate on transfer of family to another city. | Same day. | ---DO-- |
| 5. | Issue of fresh ration cards on production of surrender certificate within the same State. | Within seven days. | ---DO-- |
| 6. | Issue of fresh ration card on production of surrender certificate from another State. | Within fifteen days. | ---DO-- |
Back To Previous Page | Last modified date : 06-10-2018