1.This charter is a commitment of the department of Food, Civil Supplies and Consumer Affairs of the Government of Himachal Pradesh to effectively implement various aspects relating to the above components through a series of measures, such as setting standards and time limits and through involvement of the beneficiaries in ensuring maximum Transparency and Accountability.

2.This charter also recognises the right of the Citizens for relevant information relating to the Targeted Public Distribution System to enable them to participate effectively in ensuring accountability and transparency at all levels and to ensure that TPDS fulfils its important social purpose.

• The acknowledgement slip will indicate the date on the which the ration card can be collected in case all information as required have been correctly given and it has been possible for the authorities to do the required verification and complete the various formalities.
• In case the ration card is not ready for collection on the date as specified in the acknowledgement slip the reasons for the delay and the likely date by which the card will be available, will also be invariably intimated.